Dupaco Community Credit Union Boosts Deposits and Primary Account Holders with Innovative ClickSWITCH Platform

Dupaco was able to grow deposits, increase primary account holders and improve the on-boarding experience of new members using ClickSWITCH.

Location Dubuque, Iowa

Assets $1.69 Billion

Branches 20

Members 133,934

Dupaco Branch.jpg

THE CHALLENGE

Dupaco Community Credit Union is fueled by an intense desire to help members. The company’s mission is to improve its members’ financial position and build valued relationships by delivering personalized financial advice, products, and services.

Dupaco Community Credit Union was exploring ways to improve the member experience while also boosting deposits and increase the number of primary account holders. Dupaco implemented the ClickSWITCH platform in 2015. Since partnering with ClickSWITCH, the institution has seen a steady increase of deposits and an increase in primary account holders.

Dupaco Community Credit Union also implemented a core integration with Finastra Phoenix EFE’s platform which allows for automated enrollment into the ClickSWITCH platform, providing a seamless experience for members and provides additional efficiencies to the Credit Union.

THE SOLUTIONS

•      ClickSWITCH

•      Core Integration with Finastra PhoenixEFE

THE RESULTS

Dupaco is a forward thinking institution that knew that providing a service to increase deposits and convert new primary account holders would be impactful for the institution. The institution partnered with ClickSWITCH five years ago because it liked the streamlined nature of the technology. With ClicKSWITCH’s solution, Dupaco was able to provide convenience to new members and gain key insights into members’ products to provide better service.

In October of 2018, Dupaco deployed core integration with Finastra Phoenix EFE integration to make ClickSWITCH even more seamless for account holders. When Dupcaco implemented these solutions they saw higher use and engagement within the solution. In just a few months, Dupaco saw incredible results:

  • 11% increase in active checking accounts

  • 56% increase in switches

  • 82% direct deposit capture rate

We’ve seen great results from using ClickSWITCH throughout the years, so it made sense to make using ClickSWITCH even easier for both our members and employees with core integration and single sign-on,” said Tamara Schepler, Dupaco’s Vice President of Member Experience. “We’ve continued to see results from ClickSWITCH and have been very happy with our relationship.
— Tamara Schepler | Dupaco Bank Vice President of Member Experience

Contact ClickSWITCH at support@clickswitch.com or call 866-410-6761.